Privacy Policy

Effective Date: 1 November 2023

OptimoPage ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, platform, and services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to all individuals who use our Services, including users in Singapore and globally. It outlines how data is collected, processed, and stored, regardless of the user's location. It also addresses international data transfers, specifically between Singapore and the United States, where our hosting and service providers operate.

2. Information We Collect

We collect and process various types of data to deliver, improve, and secure our Services. This includes:

2.1 Personal Information

Personal information identifies you as an individual and may include:

  • Full name, email address, phone number, and mailing address.

  • Payment information (e.g., credit card details, billing address).

  • Account login credentials (e.g., username and password).

2.2 Non-Personal Information

Non-personal information does not identify you directly and includes:

  • Device information (e.g., IP address, operating system, browser type).

  • Usage data (e.g., pages visited, time spent, clicks, and interactions).

  • Location data (e.g., approximate geolocation based on IP address).

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Analyze user behavior and improve our Services.

  • Store user preferences and session data.

  • Serve targeted advertisements (where applicable).

You can manage cookies through your browser settings. However, disabling cookies may limit certain functionalities.

2.4 Third-Party Data

If you integrate third-party services with our platform (e.g., social media or payment gateways), we may collect data shared by those services under their respective privacy policies.

2.5 Sensitive Data

We do not knowingly collect sensitive data (e.g., health information, religious beliefs). If you provide such data voluntarily, you consent to its processing as described in this Privacy Policy.

3. How We Use Your Information

We use your information to:

  • Deliver and improve our Services, including troubleshooting and technical support.

  • Process transactions, including subscriptions and payments.

  • Communicate updates, promotions, and service notifications.

  • Comply with legal obligations and enforce our terms and conditions.

  • Conduct analytics and research to optimize user experience.

  • Detect, prevent, and address fraudulent or unauthorized activities.

Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent: When you opt-in to receive communications or accept cookies.

  • Contractual Necessity: To fulfill our obligations under a contract (e.g., providing paid services).

  • Legal Obligation: To comply with regulatory requirements.

  • Legitimate Interests: For purposes such as fraud prevention, service improvement, and user experience optimization.

4. How We Share Your Information

Your data may be shared under the following circumstances:

4.1 With Service Providers

We work with trusted third-party providers for:

  • Hosting and data storage.

  • Payment processing and billing.

  • Customer support and email communication.

These providers are contractually obligated to use your information solely for the purpose of providing their services.

4.2 For Legal Compliance

We may disclose your information to:

  • Comply with legal obligations or respond to lawful requests.

  • Protect our legal rights, property, and safety.

4.3 In Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of such changes.

4.4 Anonymized Data Sharing

We may share aggregated or anonymized data that does not identify you for purposes such as research and marketing.

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your own, including the United States. These transfers are conducted in compliance with applicable laws to ensure your data is protected.

Safeguards for Data Transfers:

  • Standard Contractual Clauses (SCCs) where required.

  • Encryption and secure data transmission protocols.

  • Vendor agreements that meet international data protection standards.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access and Correction

You can request access to your data and correct inaccuracies by contacting us.

6.2 Data Portability

You may request a copy of your personal information in a machine-readable format.

6.3 Right to Erasure

You can request the deletion of your personal data, subject to legal retention requirements.

6.4 Opt-Out

You can opt-out of marketing communications by clicking “unsubscribe” in emails. Cookie preferences can be managed in your browser.

6.5 Lodging Complaints

If you believe your rights have been violated, you may lodge a complaint with:

  • Singapore: Personal Data Protection Commission (PDPC).

  • EEA Residents: Your local data protection authority.

7. Data Security

We implement advanced security measures, including:

  • Encryption (SSL/TLS) for data transmission.

  • Access controls and authentication mechanisms.

  • Regular vulnerability assessments and audits.

Despite these measures, no method of storage or transmission is 100% secure. You acknowledge and accept this risk.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill service requirements.

  • Comply with legal obligations.

  • Resolve disputes and enforce our agreements.

When no longer needed, data is securely deleted or anonymized.

9. Handling Data Breaches

In the event of a data breach, we will:

  • Notify affected users promptly if their data is at risk.

  • Report the incident to relevant authorities as required by law.

  • Take immediate steps to contain and remedy the breach.

10. Third-Party Integrations

Our platform may integrate with third-party tools or services (e.g., payment gateways, analytics). These services operate independently, and their data practices are governed by their own privacy policies.

11. Children’s Privacy

Our Services are not directed to individuals under 18. If we become aware that a minor has provided personal data, we will delete it promptly.

12. Jurisdiction

This Privacy Policy is governed by the laws of Singapore. For disputes related to third-party processing in the United States, applicable US laws may also apply. Legal claims should be directed to Singapore courts.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. Continued use of the Services constitutes acceptance of the revised policy.

14. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at our helpdesk or contact us at the following:
Email: [email protected]

Address: 60 Paya Lebar Road, #06-33, Paya Lebar Square, Singapore 409051

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